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Student services and support programs

Guidance Officer
Our school benefits from the services of a Guidance Officer, Mrs Nicole Russon. The role of a guidance officer is to support the academic, social and emotional wellbeing of all students.
Guidance officers are able to carry out observations, conduct a variety of assessments, run both individual and group counselling sessions, offer advice to parents, conduct case meetings, refer and liaise with external specialists and community support agencies, implement social and emotional learning programs and work closely with classroom teachers to develop intervention programs and strategies for students.
The guidance officer is available Monday – Friday through email, phone call or by appointment.  
Chaplaincy Support Program​
School Chaplaincy is another optional service that is offered at Norfolk Village State School. Our School Chaplain, Grant Freeman, is employed two days per week to assist students and other members of the school community with a wide range issues that may be experienced.
From time to time we all go through challenging circumstances, and a mature and positive adult can greatly assist a person’s capacity to cope. In our school we have a variety of services available, and School Chaplaincy is designed to complement the suite of these other services.
School Chaplains provide spiritual and emotional support to school communities. They are in the prevention and support business: helping students find a better way to deal with issues ranging from family breakdown and loneliness to abuse and self-harming. They provide a listening ear and a caring presence for kids in crisis and those who just need a friend. They also provide support for staff and parents in school communities. The School Chaplaincy service is not compulsory and can provided with or without the spiritual support aspect – as indicated on the permission form.
In 2009 a national study into the effectiveness of chaplaincy in government schools found that 98% of principals surveyed said that chaplaincy was making a major contribution to school morale; it was proactive, unique, effective and important.
If you would like to access the services of the School Chaplain for your child, please print the permission form and submit the completed form to the office or School Chaplain. For any further enquiries about how this voluntary service works, please contact the School Chaplain or Deputy Principal/Principal.
The Benevolent Society
Please welcome Sue who is a Family Support Worker from the Benevolent Society who will be supporting families in our school community. Sue is a qualified teacher who has worked in the child and family sector for over 30 years. As a result of this experience, Sue has strong community development skills. She has worked in early childhood services, schools and not- for- profit family support services.  Sue is currently employed by the Benevolent Society at Child and Family Services Gold Coast. Programs provided include family support, parenting programs, child health, financial literacy, and educational /developmental groups for children and parents.  Sue is passionate about ensuring all children have the opportunity to meet their developmental milestones, transition successfully into school and optimize their potential.
To contact Sue, please:
·                phone 5549 4222
·                Visit Administration on Mondays from 8.15am – 12.15pm and on Wednesdays from 1-5pm.
·                Or email:
What is a Family Support Worker?
A Family Support Worker offers wide-ranging caring support for families. Sue will be able to assist you with any issues you may be experiencing in your family. Sue is professionally trained and offer a respectful, non-judgemental, confidential service designed to improve your family functioning and wellbeing. Sue is able to meet with you privately at our school, come to you in the privacy of your own home or you can have a centre-based appointment. Sue understands that all families are different and respects your rights, beliefs vales and cultures. She will work with your whole family, listen to you to find out your goals and will work together with you to achieve the best outcomes for your family.
Some things Sue can assist you with:
·         Parenting
·         Household Management
·         Children’s Behaviour and School Problems
·         Relationship Difficulties
·         Child Disability or Special Needs
·         Domestic Violence
·         Stress Management
·         Mental Health
·         Feelings of isolation or loneliness
·         Financial or Employment Struggles
·         Overuse of alcohol and drugs
·         Affordable housing
Who are the Benevolent Society?
We help people change their lives through support and education, and we speak out for a just society where everyone thrives ….
We’re Australia’s first charity. We’re not-for-profit and non-religious organisation and we’ve helped people, families and communities achieve positive change since 1813.
The North Gold Coast Early Years Centre provides a free service to families who have young children aged 0-8 years, with a parenting ‘one stop shop’ – somewhere families can access a range of support and services to improve their children’s health, well-being and safety.
Coomera Springs Centre
Old Coach Road, Coomera Springs
Phone: 5644 9400
Visit for more information.