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Student services and support programs

Guidance Officer
Our school benefits from the services of a Guidance Officer, Mrs Nicole Russon. The role of a guidance officer is to support the academic, social and emotional wellbeing of all students.
Guidance officers are able to carry out observations, conduct a variety of assessments, run both individual and group counselling sessions, offer advice to parents, conduct case meetings, refer and liaise with external specialists and community support agencies, implement social and emotional learning programs and work closely with classroom teachers to develop intervention programs and strategies for students.
The guidance officer is available Monday – Friday through email, phone call or by appointment.  
Chaplaincy Support Program​
School Chaplaincy is another optional service that is offered at Norfolk Village State School. Our School Chaplain, Caleb Jones, is employed two days per week to assist students and other members of the school community with a wide range issues that may be experienced.
From time to time we all go through challenging circumstances, and a mature and positive adult can greatly assist a person’s capacity to cope. In our school we have a variety of services available, and School Chaplaincy is designed to complement the suite of these other services.
School Chaplains provide spiritual and emotional support to school communities. They are in the prevention and support business: helping students find a better way to deal with issues ranging from family breakdown and loneliness to abuse and self-harming. They provide a listening ear and a caring presence for kids in crisis and those who just need a friend. They also provide support for staff and parents in school communities. The School Chaplaincy service is not compulsory and can provided with or without the spiritual support aspect – as indicated on the permission form.
In 2009 a national study into the effectiveness of chaplaincy in government schools found that 98% of principals surveyed said that chaplaincy was making a major contribution to school morale; it was proactive, unique, effective and important.
If you would like to access the services of the School Chaplain for your child, please print the permission form and submit the completed form to the office or School Chaplain. For any further enquiries about how this voluntary service works, please contact the School Chaplain or Deputy Principal/Principal.